How To Fix CRM_UIU_SRQM_COMMON075 - Deletion is not permitted for interaction record transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 075

• Message text: Deletion is not permitted for interaction record transaction

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON075 - Deletion is not permitted for interaction record transaction ?

  The SAP error message CRM_UIU_SRQM_COMMON075 indicates that deletion of an interaction record transaction is not permitted. This error typically arises in the SAP Customer Relationship Management (CRM) module when a user attempts to delete an interaction record that is either locked, has dependencies, or is in a status that does not allow deletion.
  Causes:
  
  Status Restrictions: The interaction record may be in a status that does not allow deletion. For example, if the record is completed or has been processed in a way that prevents further modifications.
  Dependencies: The interaction record may be linked to other records or processes that prevent its deletion. This could include linked activities, documents, or transactions.
  Authorization Issues: The user may not have the necessary permissions to delete the interaction record.
  System Configuration: Certain configurations in the CRM system may restrict the deletion of interaction records based on business rules.
  
  Solutions:
  
  Check Status: Verify the status of the interaction record. If it is in a completed or locked state, you may need to change its status or consult with a supervisor to determine if it can be modified.
  Review Dependencies: Investigate if there are any linked records or dependencies that are preventing deletion. You may need to delete or modify those linked records first.
  Authorization Check: Ensure that the user has the appropriate authorizations to delete interaction records. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Review the SAP documentation or configuration settings related to interaction records to understand any specific rules or settings that may apply.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to diagnose the problem further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing interaction records, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or workarounds.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.