How To Fix CRM_UIU_SRQM_COMMON078 - Deletion is not permitted for Solution Manager transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 078

• Message text: Deletion is not permitted for Solution Manager transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON078 - Deletion is not permitted for Solution Manager transaction ?

  The SAP error message CRM_UIU_SRQM_COMMON078 indicates that a deletion operation is not permitted for a transaction related to the Solution Manager. This error typically arises in the context of SAP Customer Relationship Management (CRM) when users attempt to delete a service request or a related transaction that is linked to the Solution Manager.
  Cause:
  
  Transaction Locking: The transaction may be locked or in a status that does not allow deletion.
  Configuration Settings: The system may be configured to prevent deletion of certain types of transactions for integrity and auditing purposes.
  Dependencies: There may be dependencies or linked objects that prevent the deletion of the transaction.
  User Permissions: The user may not have the necessary permissions to perform deletion operations on the transaction.
  
  Solution:
  
  Check Transaction Status: Verify the status of the transaction. If it is in a status that does not allow deletion (e.g., completed, closed), you may need to change its status or follow the appropriate process to handle it.
  Review Configuration: Consult with your SAP Basis or configuration team to review the settings related to transaction deletions in your CRM system. They may need to adjust the configuration to allow deletions if appropriate.
  Check Dependencies: Investigate if there are any dependent objects or transactions that need to be addressed before deletion can occur.
  User Authorization: Ensure that the user attempting the deletion has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and Solution Manager for any specific guidelines or restrictions regarding deletions.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM and Solution Manager that may be involved in the process.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.