How To Fix CRM_UIU_MKTGEN102 - Assign a suitable communication medium to add a transaction template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 102

• Message text: Assign a suitable communication medium to add a transaction template

What causes this issue?

Transaction templates can only be added to the <LS>Transaction Templates
</> assignment block if a communication medium that has a communication
method with a transaction type is assigned to the campaign.

System Response

The transaction template cannot be added to the campaign.

How to fix this error?

Assign a communication medium that has a communication method with a
transaction type in Customizing for <LS>Customer Relationship Management
</> under <LS>Marketing</> -> <LS>Marketing Planning and Campaign
Management </>-> <LS>Campaign Execution</> -> <LS>Define Communication
Medium</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN102 - Assign a suitable communication medium to add a transaction template ?

  The SAP error message CRM_UIU_MKTGEN102 indicates that a suitable communication medium has not been assigned to a transaction template in the SAP Customer Relationship Management (CRM) system. This error typically arises when you are trying to create or modify a marketing transaction template without specifying how the communication will be conducted (e.g., email, phone, etc.).
  Cause:
  
  Missing Communication Medium: The transaction template you are trying to use does not have an assigned communication medium.
  Configuration Issues: The communication medium may not be properly configured in the system.
  User Permissions: The user may not have the necessary permissions to assign or modify communication mediums.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Assign a Communication Medium:
  
  Navigate to the transaction template in question.
  Check the settings for the template and look for the option to assign a communication medium.
  Assign a suitable communication medium (e.g., Email, Phone, Fax) that is relevant to the transaction.
  
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant section for CRM and ensure that the communication mediums are properly defined and configured.
  Make sure that the communication medium you want to use is active and available for the transaction type.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary authorizations to modify transaction templates and assign communication mediums.
  If needed, consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Testing:
  
  After making the necessary changes, try to create or modify the transaction template again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SPRO for accessing the customizing settings.
  Documentation: Refer to SAP Help documentation for detailed information on configuring communication mediums in CRM.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By ensuring that a suitable communication medium is assigned and properly configured, you should be able to resolve the CRM_UIU_MKTGEN102 error and proceed with your marketing transaction template activities.