How To Fix CRM_UIU_MKTGEN100 - Maintained communication medium is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 100

• Message text: Maintained communication medium is not valid

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN100 - Maintained communication medium is not valid ?

  The SAP error message CRM_UIU_MKTGEN100 indicates that the maintained communication medium is not valid in the context of SAP Customer Relationship Management (CRM). This error typically arises when there is an issue with the configuration of communication mediums used for marketing or communication purposes within the CRM system.
  Cause:
  
  Invalid Communication Medium: The communication medium specified in the marketing or communication settings may not be valid or may not exist in the system.
  Configuration Issues: The communication medium may not be properly configured in the system, or it may have been deleted or deactivated.
  Missing Authorizations: The user may not have the necessary authorizations to access or use the specified communication medium.
  Data Inconsistencies: There may be inconsistencies in the data related to the communication medium, such as incorrect entries or missing information.
  
  Solution:
  
  
  Check Communication Medium Configuration:
  
  Navigate to the configuration settings for communication mediums in SAP CRM.
  Ensure that the communication medium you are trying to use is correctly defined and active.
  If it is missing, you may need to create or reactivate it.
  
  
  
  Verify Data Entries:
  
  Check the entries in the marketing or communication settings to ensure that the correct communication medium is selected.
  Make sure that there are no typos or incorrect values in the configuration.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and use the communication medium.
  If needed, consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring communication mediums in your version of SAP CRM.
  
  
  
  Testing:
  
  After making any changes, test the functionality again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings for communication mediums.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_UIU_MKTGEN100 error message.