How To Fix CRM_UIU_MKTGEN065 - &1 is not an employee responsible in channel partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 065

• Message text: &1 is not an employee responsible in channel partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN065 - &1 is not an employee responsible in channel partner &2 ?

  The SAP error message CRM_UIU_MKTGEN065 indicates that a specific user (identified by &1) is not recognized as an employee responsible for a particular channel partner (identified by &2). This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform actions related to marketing or sales activities involving channel partners.
  Cause:
  
  User Assignment: The user attempting to perform the action is not assigned as a responsible employee for the specified channel partner in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to the channel partner or the user.
  Authorization Issues: The user may not have the necessary authorizations to access or manage the channel partner's data.
  Configuration Issues: There could be configuration settings in the CRM system that restrict access based on certain criteria.
  
  Solution:
  
  
  Check User Assignment:
  
  Navigate to the channel partner's master data in the CRM system.
  Verify if the user (employee) is assigned as a responsible employee for that channel partner.
  If not, assign the user as a responsible employee.
  
  
  
  Update Master Data:
  
  If the user should be responsible, update the channel partner's master data to include the user.
  Ensure that the user is correctly defined in the system as an employee.
  
  
  
  Review Authorizations:
  
  Check the user's authorization roles to ensure they have the necessary permissions to access and manage the channel partner.
  If needed, work with your SAP security team to adjust the user's roles.
  
  
  
  Consult Configuration Settings:
  
  Review the configuration settings related to channel partners and responsible employees in the CRM system.
  Ensure that there are no restrictions that would prevent the user from being recognized as responsible.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage and view the channel partner's details.
  User Management: Use transaction SU01 to manage user profiles and roles.
  Authorization Objects: Check relevant authorization objects that might be affecting the user's access to channel partner data.
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further assistance.