How To Fix CRM_UIU_MKTGEN019 - Save your changes before changing the parent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 019

• Message text: Save your changes before changing the parent

What causes this issue?

There are changes to marketing projects that are currently not visible.
Unless you save your changes to the child object before changing the
parent object, changes to the child object are no longer visible. The
system prevents you from accessing the child object, and you cannot fix
potential errors in the child object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Save your changes to the child object before changing the parent object.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN019 - Save your changes before changing the parent ?

  The SAP error message CRM_UIU_MKTGEN019 typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to change the parent of a marketing object (like a campaign or activity) without saving the current changes made to that object. This is a common issue in user interfaces where changes need to be committed before navigating away or making further modifications.
  Cause:
  The error is triggered because the system requires that all changes made to the current object must be saved before any changes to its parent object can be performed. This is a safeguard to prevent data loss or inconsistencies.
  Solution:
  To resolve this error, follow these steps:
  
  
  Save Changes: Before attempting to change the parent of the marketing object, ensure that you save any changes you have made. Look for a "Save" button or use the keyboard shortcut (usually Ctrl + S) to save your work.
  
  
  Check for Required Fields: If you are unable to save, check if there are any mandatory fields that need to be filled out. Ensure that all required information is provided.
  
  
  Refresh the Screen: After saving, if you still encounter issues, try refreshing the screen or navigating back to the object to ensure that the changes have been committed.
  
  
  Change Parent: Once the changes are saved successfully, you can proceed to change the parent of the marketing object.
  
  
  Log Out and Log Back In: If the problem persists, consider logging out of the system and logging back in to reset the session.
  
  
  Related Information:
  
  
  User Permissions: Ensure that you have the necessary permissions to make changes to the marketing object and its parent. Lack of permissions can sometimes lead to unexpected behavior.
  
  
  System Updates: Check if there are any recent updates or patches applied to the SAP system that might affect the functionality. Sometimes, bugs in the system can lead to such errors.
  
  
  Consult Documentation: Refer to the SAP Help Portal or your organization's internal documentation for specific guidelines related to the CRM module you are using.
  
  
  Contact Support: If the issue continues after following the above steps, consider reaching out to your SAP support team or consulting with a technical expert who can provide further assistance.
  
  
  By following these steps, you should be able to resolve the error and continue working with your marketing objects in SAP CRM.