How To Fix CRM_UIU_MKTCPG_CCM013 - Mail form &1 is not suitable for partner notification

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTCPG_CCM -

• Message number: 013

• Message text: Mail form &1 is not suitable for partner notification

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTCPG_CCM013 - Mail form &1 is not suitable for partner notification ?

  The SAP error message CRM_UIU_MKTCPG_CCM013 indicates that a mail form specified for partner notification is not suitable for the intended use. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to send notifications or communications to partners (such as customers or vendors) using a specific mail form.
  Cause:
  
  Mail Form Configuration: The mail form specified may not be correctly configured or may not meet the requirements for the type of notification being sent.
  Partner Role: The partner role associated with the notification may not be compatible with the mail form.
  Missing Attributes: The mail form may be missing required attributes or fields that are necessary for the notification process.
  Incorrect Form Type: The form type may not be appropriate for the context in which it is being used (e.g., it may be a form meant for a different type of communication).
  
  Solution:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code SFP (Form Builder) and check the configuration of the mail form specified in the error message.
  Ensure that the form is designed to handle the type of data and notifications you are trying to send.
  
  
  
  Verify Partner Role:
  
  Check the partner role associated with the notification. Ensure that the mail form is suitable for that specific partner role.
  You can do this by navigating to the relevant configuration settings in the CRM system.
  
  
  
  Review Required Fields:
  
  Ensure that all required fields and attributes are present in the mail form. If any fields are missing, update the form accordingly.
  
  
  
  Test with Different Form:
  
  If possible, try using a different mail form that is known to work for similar notifications to see if the issue persists.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to mail forms and partner notifications for any specific requirements or guidelines.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as there may be bug fixes or improvements related to mail forms.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder) and CRMD_ORDER (to manage CRM orders).
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any known issues or additional guidance.
  Community Forums: Consider checking SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM.