How To Fix CRM_UIU_IC_BTXA005 - Can not leave both Employee Search and Organization Search empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_IC_BTXA - Business transaction assignment

• Message number: 005

• Message text: Can not leave both Employee Search and Organization Search empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_IC_BTXA005 - Can not leave both Employee Search and Organization Search empty ?

  The SAP error message CRM_UIU_IC_BTXA005 indicates that both the Employee Search and Organization Search fields are empty when trying to perform a search in the SAP CRM system. This error typically occurs in the context of the Interaction Center (IC) when a user attempts to initiate a search without specifying any criteria.
  Cause:
  The error arises because the system requires at least one of the search criteria (either Employee or Organization) to be filled in to perform a valid search. Leaving both fields empty does not provide the system with any parameters to execute the search, leading to this error message.
  Solution:
  To resolve this error, you should ensure that at least one of the following fields is filled out before attempting to perform the search:
  
  Employee Search: Enter a valid employee name or ID.
  Organization Search: Enter a valid organization name or ID.
  
  By providing at least one of these criteria, the system will be able to execute the search without triggering the error.
  Related Information:
  
  User Training: Ensure that users are trained on the importance of filling in search criteria in the Interaction Center.
  System Configuration: Check if there are any custom configurations or enhancements that might affect the search functionality.
  SAP Notes: Look for any relevant SAP Notes or documentation that might provide additional context or updates related to this error message.
  Debugging: If the issue persists even after entering search criteria, consider debugging the transaction to identify any underlying issues in the code or configuration.
  
  If you continue to experience issues, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.