How To Fix CRM_UIU_IC_BTXA004 - Can not leave both Central Person and Organization empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_IC_BTXA - Business transaction assignment

• Message number: 004

• Message text: Can not leave both Central Person and Organization empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_IC_BTXA004 - Can not leave both Central Person and Organization empty ?

  The SAP error message CRM_UIU_IC_BTXA004 indicates that both the Central Person and Organization fields cannot be left empty when trying to create or process a business transaction in the SAP CRM system. This error typically occurs in the context of creating or managing business transactions, such as service requests, sales orders, or other customer-related activities.
  Cause:
  The error arises because the system requires at least one of the two fields—Central Person (often representing a customer or contact) or Organization (representing a business entity or company)—to be filled in. Leaving both fields empty means that the system does not have enough information to identify the relevant parties involved in the transaction.
  Solution:
  To resolve this error, you should ensure that at least one of the following fields is populated:
  
  
  Central Person: Enter a valid Central Person (customer or contact) in the relevant field. This could be a customer number or a contact person associated with the transaction.
  
  
  Organization: Alternatively, you can enter a valid Organization (business entity) in the corresponding field. This could be a company code or a specific organization unit.
  
  
  Steps to Resolve:
  
  
  Check Input Fields: Review the input fields in the transaction screen where the error occurred. Ensure that either the Central Person or Organization field is filled out.
  
  
  Select from Master Data: If you are unsure of the valid entries, you can use the search help (F4) to find and select a valid Central Person or Organization from the master data.
  
  
  Validate Data: Ensure that the data entered is valid and exists in the system. If you are entering a new Central Person or Organization, make sure it has been created in the system.
  
  
  Consult Documentation: If you are still facing issues, refer to the SAP documentation or help resources for your specific version of SAP CRM for additional guidance.
  
  
  Contact Support: If the problem persists after ensuring that the fields are filled correctly, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to access and modify the Central Person and Organization fields.
  Transaction Codes: Familiarize yourself with the transaction codes related to CRM activities, as this can help in navigating the system more effectively.
  
  By ensuring that at least one of the required fields is populated, you should be able to resolve the error and proceed with your business transaction in SAP CRM.