How To Fix CRM_UIU_CT_IB_GENIL031 - Update of substitution &1 &2 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 031

• Message text: Update of substitution &1 &2 failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL031 - Update of substitution &1 &2 failed ?

  The SAP error message "CRM_UIU_CT_IB_GENIL031 Update of substitution &1 &2 failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the integration of business objects and their substitutions in the Generic Interface (GENIL) layer.
  Cause:
  This error can arise due to several reasons, including:
  
  Data Integrity Issues: The data being processed may not meet the required integrity constraints, such as missing mandatory fields or invalid data formats.
  Business Logic Violations: The update may violate business rules defined in the system, such as attempting to substitute a value that is not allowed.
  Authorization Issues: The user may not have the necessary permissions to perform the update operation.
  Technical Errors: There could be underlying technical issues, such as problems with the database connection, or issues with the GENIL framework itself.
  Configuration Issues: Incorrect configuration of the business object or its attributes in the CRM system can lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Data Validity: Ensure that the data being submitted for the update is valid and meets all required constraints. Verify that all mandatory fields are filled and that the data types are correct.
  Review Business Rules: Check if the update operation adheres to the business rules defined in the system. If necessary, consult with a functional consultant to understand the rules that apply to the specific business object.
  Authorization Check: Verify that the user performing the operation has the necessary authorizations. You can check this in the user roles and authorizations assigned to the user.
  Debugging: If you have access to the development environment, you can use transaction codes like SE80 or SE37 to debug the relevant function modules or methods to identify the exact cause of the failure.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, and SLG1 for viewing application logs.
  GENIL Framework: Understanding the Generic Interface (GENIL) framework can help in troubleshooting issues related to business object updates.
  SAP Documentation: Refer to the official SAP documentation for CRM and GENIL for more detailed information on business object management and error handling.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_UIU_CT_IB_GENIL031 Update of substitution &1 &2 failed" error in your SAP CRM system.