How To Fix CRM_UIU_BT311 - Rejection of Item &1 is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT -

• Message number: 311

• Message text: Rejection of Item &1 is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT311 - Rejection of Item &1 is not possible ?

  The SAP error message "CRM_UIU_BT311 Rejection of Item &1 is not possible" typically occurs in the context of the SAP Customer Relationship Management (CRM) module when attempting to reject a specific item in a business transaction, such as a sales order or service request. The error indicates that the system has determined that the item cannot be rejected for some reason.
  Causes:
  
  Item Status: The item may be in a status that does not allow for rejection. For example, if the item has already been processed or completed, the system may prevent any further changes.
  Dependencies: There may be dependencies or conditions related to the item that prevent it from being rejected. This could include linked items or processes that are still active.
  Configuration Settings: The system configuration may not allow for the rejection of certain items based on business rules or settings defined in the system.
  User Authorizations: The user may not have the necessary authorizations to perform the rejection action on the item.
  Incomplete Data: Required fields or data may be missing or incomplete, which can prevent the rejection process from being completed.
  
  Solutions:
  
  Check Item Status: Review the status of the item in question. If it is in a completed or processed state, you may need to take alternative actions, such as reversing or canceling the transaction instead of rejecting it.
  Review Dependencies: Investigate any dependencies or linked items that may be affecting the ability to reject the item. Ensure that all related processes are completed or canceled as necessary.
  Configuration Review: Consult with your SAP administrator or configuration team to review the settings related to item rejection. They may need to adjust the configuration to allow for rejections under certain conditions.
  User Authorizations: Verify that the user attempting to perform the rejection has the appropriate authorizations. If not, the user may need to request additional permissions.
  Data Completeness: Ensure that all required fields and data are complete and accurate. If any mandatory information is missing, fill in the necessary details before attempting to reject the item again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing business transactions.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM processes to understand the business logic behind item rejection and any specific requirements that must be met.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.