How To Fix CRM_UIU_BP_SALES002 - Template &1 still in use and cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BP_SALES - Service BP: UI Messages Sales Area Data

• Message number: 002

• Message text: Template &1 still in use and cannot be changed

What causes this issue?

Assigning template "&V2&" would result in the sales areas contained in
template "&V1&" being deleted. This is because the range of sales areas
contained in template "&V1&" is not covered by template "&V2&".
Sales areas cannot be deleted in Service.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To change the template assigned, you first have to convert the data
referenced from template "&V1&" into data which is owned by the account.
This has to be done for all sales areas that are not contained in
template "&V2&".
To do this, go to the edit page for all sales areas to which the
template "&V1&" applies. Have a look to see which data sets are
referencing the template data, and click <LS>Own Data</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP_SALES002 - Template &1 still in use and cannot be changed ?

  The SAP error message CRM_UIU_BP_SALES002 indicates that a specific template (denoted by &1) is still in use and cannot be changed. This typically occurs in the context of Business Partner (BP) management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Active Usage: The template you are trying to modify is currently being used by one or more business partners or transactions. This could include active sales orders, quotations, or other documents that reference the template.
  Locking Mechanism: SAP has a locking mechanism to prevent changes to templates that are actively in use to maintain data integrity.
  Configuration Settings: There may be specific configuration settings that prevent changes to templates that are linked to certain business processes.
  
  Solution:
  
  
  Identify Usage: Check which business partners or transactions are currently using the template. You can do this by:
  
  Navigating to the relevant transaction codes (e.g., BP, CRM Order Management) and searching for references to the template.
  Using transaction codes like SE16 or SE11 to query the database tables that might hold references to the template.
  
  
  
  Deactivate or Remove References: If possible, deactivate or remove the references to the template in the active business partners or transactions. This may involve:
  
  Closing or deleting any active sales orders or quotations that are using the template.
  Changing the business partner assignments to a different template if applicable.
  
  
  
  Wait for Completion: If the template is being used in a process that cannot be interrupted (e.g., an ongoing transaction), you may need to wait until the process is completed before making changes.
  
  
  Consult Documentation: Review SAP documentation or consult with your SAP administrator for specific guidelines on managing templates and understanding the implications of changes.
  
  
  Check Configuration: If you have the necessary permissions, check the configuration settings in the SAP system to see if there are any restrictions on modifying templates.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  BP: Business Partner Management
  CRMD_ORDER: CRM Order Management
  SE16/SE11: Data Browser/Table Display
  
  
  SAP Notes: Search for SAP Notes related to this error message for any patches or updates that may address the issue.
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to make changes to templates in the system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.