How To Fix CRM_UIU_BP005 - More than one active cleansing case exists for the given accounts

CRM_UIU_BP005 - Overview

• Message type: E = Error

• Message class: CRM_UIU_BP - Messages concerning Service Web Client UI for BP

• Message number: 005

• Message text: More than one active cleansing case exists for the given accounts

What causes this issue?

There are currently several separate cleansing cases with the status
"New" or "In Process" that each contain one or more of the selected
accounts. Which active cleansing case should be used for the given
accounts can therefore not be determined automatically.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the selected accounts belong to none or only one of the
existing cleansing cases.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP005 - More than one active cleansing case exists for the given accounts ?

  The SAP error message CRM_UIU_BP005 indicates that there are multiple active cleansing cases for the specified business partner accounts. This situation typically arises in the context of data cleansing and management within the SAP Customer Relationship Management (CRM) system, particularly when dealing with business partner (BP) data.
  
  Cause:
  The error occurs when:
  
  Multiple Cleansing Cases: There are more than one active cleansing cases associated with the same business partner accounts. This can happen if different users or processes have initiated cleansing activities on the same set of accounts without resolving the previous cases.
  Data Duplication: There may be duplicate entries or conflicting data that require cleansing, leading to multiple cases being opened.
  System Configuration: The system may not be configured to handle multiple cleansing cases effectively, leading to conflicts.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Active Cleansing Cases:
  
  Use the relevant transaction or report in SAP to list all active cleansing cases for