How To Fix CRM_UIU_BP005 - More than one active cleansing case exists for the given accounts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BP - Messages concerning Service Web Client UI for BP

• Message number: 005

• Message text: More than one active cleansing case exists for the given accounts

What causes this issue?

There are currently several separate cleansing cases with the status
"New" or "In Process" that each contain one or more of the selected
accounts. Which active cleansing case should be used for the given
accounts can therefore not be determined automatically.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the selected accounts belong to none or only one of the
existing cleansing cases.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP005 - More than one active cleansing case exists for the given accounts ?

  The SAP error message CRM_UIU_BP005 indicates that there are multiple active cleansing cases for the specified business partner accounts. This situation typically arises in the context of data cleansing and management within the SAP Customer Relationship Management (CRM) system, particularly when dealing with business partner (BP) data.
  Cause:
  The error occurs when:
  
  Multiple Cleansing Cases: There are more than one active cleansing cases associated with the same business partner accounts. This can happen if different users or processes have initiated cleansing activities on the same set of accounts without resolving the previous cases.
  Data Duplication: There may be duplicate entries or conflicting data that require cleansing, leading to multiple cases being opened.
  System Configuration: The system may not be configured to handle multiple cleansing cases effectively, leading to conflicts.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Active Cleansing Cases:
  
  Use the relevant transaction or report in SAP to list all active cleansing cases for the affected business partner accounts. This can often be done through the CRM UI or specific transaction codes related to data cleansing.
  
  
  
  Review and Resolve Cases:
  
  Review the details of each active cleansing case. Determine if they can be merged or if one case can be resolved before addressing the others.
  If possible, resolve or close the unnecessary or duplicate cleansing cases.
  
  
  
  Consolidate Data:
  
  If the cleansing cases are addressing similar issues, consider consolidating the data or merging the cases to streamline the process.
  
  
  
  Check User Permissions:
  
  Ensure that users have the appropriate permissions to manage cleansing cases. Sometimes, restrictions can lead to multiple cases being opened unnecessarily.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the CRM cleansing process for any specific guidelines or best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unable to resolve the cases, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Data Cleansing: This is a critical process in maintaining the integrity of business partner data in SAP. It involves identifying and correcting inaccuracies or inconsistencies in the data.
  Business Partner Management: Understanding how business partners are managed in SAP CRM can help in effectively handling cleansing cases.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve underlying issues.
  
  By following these steps, you should be able to address the CRM_UIU_BP005 error and ensure that your business partner data is properly managed and cleansed.