How To Fix CRM_UIU_BP004 - Cleansing cases with status "Done" or "Rejected" exist for the accounts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BP - Messages concerning Service Web Client UI for BP

• Message number: 004

• Message text: Cleansing cases with status "Done" or "Rejected" exist for the accounts

What causes this issue?

There are already cleansing cases with the status "Done" or "Rejected"
that contain one or more of the selected accounts.

How to fix this error?

Decide whether it is necessary to create a new cleansing case. Depending
on the status of the existing case it might be better to:
Create a new case
Cancel creation and wait for the processing of the existing case to be
completed

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP004 - Cleansing cases with status "Done" or "Rejected" exist for the accounts ?

  The SAP error message CRM_UIU_BP004 indicates that there are cleansing cases with a status of "Done" or "Rejected" associated with the business partner accounts you are trying to process. This error typically arises in the context of data cleansing or data quality management within the SAP Customer Relationship Management (CRM) system.
  Cause:
  The error occurs because the system has identified that there are existing cleansing cases that have not been fully resolved or are in a state that prevents further processing of the business partner accounts. Cleansing cases are often created to address data quality issues, and if they are in a "Done" or "Rejected" state, it means that the system is preventing further actions on the associated accounts until these cases are addressed.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review Cleansing Cases:
  
  Navigate to the data cleansing or data quality management area in your SAP CRM system.
  Look for the cleansing cases associated with the business partner accounts in question.
  Check the details of these cases to understand why they are in a "Done" or "Rejected" state.
  
  
  
  Resolve or Close Cleansing Cases:
  
  If the cases are "Done", ensure that all necessary actions have been taken and that the cases can be closed properly.
  If the cases are "Rejected", determine the reason for rejection and take corrective actions as needed. This may involve updating the business partner data or addressing any issues that led to the rejection.
  
  
  
  Reprocess the Accounts:
  
  Once the cleansing cases have been resolved or closed, attempt to process the business partner accounts again.
  Ensure that there are no remaining cleansing cases that could trigger the same error.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about how to handle the cleansing cases or if the issue persists, consult the SAP documentation for your specific version or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Data Cleansing: This is a process aimed at improving the quality of data by identifying and correcting inaccuracies or inconsistencies in the data.
  Business Partner Management: In SAP CRM, business partners are entities (customers, vendors, etc.) that are managed within the system. Proper management of these entities is crucial for effective CRM operations.
  Error Handling: Familiarize yourself with common error messages in SAP CRM and their resolutions to streamline troubleshooting in the future.
  
  By following these steps, you should be able to resolve the CRM_UIU_BP004 error and continue with your business partner management tasks.