How To Fix CRM_UIU_BP004 - Cleansing cases with status "Done" or "Rejected" exist for the accounts

CRM_UIU_BP004 - Overview

• Message type: E = Error

• Message class: CRM_UIU_BP - Messages concerning Service Web Client UI for BP

• Message number: 004

• Message text: Cleansing cases with status "Done" or "Rejected" exist for the accounts

What causes this issue?

There are already cleansing cases with the status "Done" or "Rejected"
that contain one or more of the selected accounts.

How to fix this error?

Decide whether it is necessary to create a new cleansing case. Depending
on the status of the existing case it might be better to:
Create a new case
Cancel creation and wait for the processing of the existing case to be
completed

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP004 - Cleansing cases with status "Done" or "Rejected" exist for the accounts ?

  The SAP error message CRM_UIU_BP004 indicates that there are cleansing cases with a status of "Done" or "Rejected" associated with the business partner accounts you are trying to process. This error typically arises in the context of data cleansing or data quality management within the SAP Customer Relationship Management (CRM) system.
  
  Cause:
  The error occurs because the system has identified that there are existing cleansing cases that have not been fully resolved or are in a state that prevents further processing of the business partner accounts. Cleansing cases are often created to address data quality issues, and if they are in a "Done" or "Rejected" state, it means that the system is preventing further actions on the associated accounts until these cases are addressed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review Cleansing Cases:
  
  Navigate to the data cleansing or data quality management area in your SAP CRM system.
  Look for the cleansing cases