How To Fix CRM_UBB_CHANGE212 - Item &1: Change process cannot be executed because item is terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 212

• Message text: Item &1: Change process cannot be executed because item is terminated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE212 - Item &1: Change process cannot be executed because item is terminated ?

  The SAP error message CRM_UBB_CHANGE212 indicates that a change process cannot be executed for a specific item because that item has been terminated. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify or update an item that is no longer active or has been marked as terminated.
  Cause:
  
  Item Status: The item in question has a status that indicates it is terminated. This could be due to various reasons, such as the item being completed, canceled, or otherwise marked as inactive.
  Business Process Flow: The item may have reached a point in the business process where it is no longer eligible for changes. For example, if the item is part of a sales order that has been completed or closed, it cannot be modified.
  Data Integrity: The system enforces data integrity rules that prevent changes to items that are not in a valid state for modification.
  
  Solution:
  
  Check Item Status: Review the status of the item in question. You can do this by navigating to the relevant transaction or using the appropriate report to check the status of the item.
  Reopen or Reactivate: If the item needs to be modified, you may need to reopen or reactivate it, if your business process allows for that. This may involve changing the status back to a modifiable state.
  Create a New Item: If the item cannot be reactivated or reopened, consider creating a new item that reflects the necessary changes instead of modifying the terminated item.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling terminated items in CRM. There may be specific procedures in place for such scenarios.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you view item statuses, such as CRMD_ORDER for managing CRM orders.
  Custom Development: If your organization has custom developments or enhancements in place, check if they might be affecting the status or behavior of items in CRM.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify the items in question, as restrictions may also lead to similar error messages.
  
  By following these steps, you should be able to address the error message and determine the appropriate course of action for the terminated item.