How To Fix CRM_UBB_CHANGE167 - Item &1: Pool linkage data check fails

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 167

• Message text: Item &1: Pool linkage data check fails

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE167 - Item &1: Pool linkage data check fails ?

  The SAP error message CRM_UBB_CHANGE167 with the description "Item &1: Pool linkage data check fails" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the linkage of items in a business transaction, such as a sales order or service order. This error indicates that there is a problem with the data integrity of the item in question, specifically related to the pool linkage.
  Causes:
  
  Data Inconsistency: The item may not be properly linked to the relevant pool (e.g., a pricing pool, availability pool, etc.), leading to inconsistencies in the data.
  Missing Configuration: There may be missing or incorrect configuration settings in the system that define how items should be linked to pools.
  Incorrect Item Status: The status of the item may not allow for the required pool linkage, possibly due to prior processing or status changes.
  Custom Development Issues: If there are custom enhancements or modifications in the system, they may inadvertently cause issues with item linkage.
  
  Solutions:
  
  Check Item Configuration: Review the configuration settings for the item in question. Ensure that it is correctly set up to link to the appropriate pool.
  Validate Data: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the underlying database tables for any inconsistencies related to the item and its pool linkage.
  Review Status: Check the status of the item to ensure it is in a state that allows for the required pool linkage. If necessary, change the status or reprocess the item.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and the specific error message for any known issues or additional troubleshooting steps.
  Debugging: If you have access to development tools, consider debugging the process to identify where the linkage check is failing.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_H, and others that may help in analyzing the order or item in question.
  SAP Notes: Search for SAP Notes related to CRM_UBB_CHANGE167 in the SAP Support Portal for any patches or updates that may address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.