How To Fix CRM_UBB_CHANGE165 - Item &1: Cannot determine the date profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 165

• Message text: Item &1: Cannot determine the date profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE165 - Item &1: Cannot determine the date profile ?

  The SAP error message CRM_UBB_CHANGE165 with the description "Item &1: Cannot determine the date profile" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a valid date profile for a specific item in a business transaction, such as a sales order or service request.
  Cause:
  
  Missing Date Profile: The most common cause is that the date profile has not been defined for the item type or the specific item in question.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the date profile from being determined correctly.
  Master Data Issues: The master data for the item may be incomplete or incorrectly maintained, leading to the inability to derive the date profile.
  Custom Development: If there are custom developments or enhancements in the system, they might interfere with the standard date profile determination logic.
  
  Solution:
  
  
  Check Date Profile Configuration:
  
  Go to the configuration settings in SAP and check if the date profiles are defined correctly for the relevant item type.
  Ensure that the date profile is assigned to the item category or transaction type.
  
  
  
  Review Item Master Data:
  
  Verify the master data for the item in question. Ensure that all necessary fields are filled out correctly, including any fields related to date profiles.
  
  
  
  Check Custom Logic:
  
  If there are any custom enhancements or user exits that might affect the date profile determination, review them to ensure they are functioning as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the date profile can now be determined correctly for the item.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details of the error message and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or SE11 (to check table definitions) to investigate further.
  Tables: Relevant tables might include those related to item categories, date profiles, and transaction types.
  SAP Notes: Search for SAP Notes related to CRM_UBB_CHANGE165 for any patches or updates that might address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.