How To Fix CRM_UBB_CHANGE164 - Item &1: Creating pool linkage fails

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 164

• Message text: Item &1: Creating pool linkage fails

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE164 - Item &1: Creating pool linkage fails ?

  The SAP error message "CRM_UBB_CHANGE164 Item &1: Creating pool linkage fails" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with creating a linkage for a specific item in a business transaction, such as a sales order or service request. This error can arise due to various reasons, including data inconsistencies, configuration issues, or missing dependencies.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the item, such as missing or incorrect master data (e.g., customer, product, or service data).
  Configuration Issues: The system configuration for the CRM module may not be set up correctly, leading to issues in creating linkages.
  Missing Dependencies: Required dependencies or relationships between items may not be properly defined or may be missing.
  Authorization Issues: The user may not have the necessary authorizations to create linkages for the specified item.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that all relevant master data (customers, products, etc.) is correctly maintained and consistent.
  Use transaction codes like SE11 to check the database tables for any inconsistencies.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that all necessary settings for item linkages are correctly defined.
  Use transaction SPRO to access the configuration settings and review the relevant areas.
  
  
  
  Examine Dependencies:
  
  Ensure that all required dependencies for the item are defined and correctly linked.
  Check if there are any missing relationships that need to be established.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to perform the action that is causing the error.
  Consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context.
  If the issue persists, consider reaching out to your SAP Basis team to investigate any potential technical issues with the system.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM to understand the context of item linkages and any prerequisites that may be required.
  
  If the issue continues after following these steps, it may be beneficial to escalate the matter to SAP support for further assistance.