How To Fix CRM_UBB_CHANGE147 - Item &1: Change process is not possible for service items

CRM_UBB_CHANGE147 - Overview

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 147

• Message text: Item &1: Change process is not possible for service items

What causes this issue?

The selected change process cannot be executed since the service product
has the contract class 'Service'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_UBB_CHANGE147 - Details

• The SAP error message CRM_UBB_CHANGE147 indicates that a change process is not possible for service items in the context of SAP Customer Relationship Management (CRM). This error typically arises when attempting to modify or change a service item in a business transaction (like a service order or service confirmation) that is not allowed due to certain conditions or settings.
  Causes:
  
  Service Item Status: The service item may be in a status that does not allow changes. For example, if the service item is already completed or invoiced, modifications may be restricted.
  Configuration Settings: The system configuration may restrict changes to service items based on business rules or settings defined in the system.
  Document Flow: If there are subsequent documents or processes linked to the service item (like billing or delivery), changes may be restricted to maintain data integrity.
  Authorization Issues: The user may not have the necessary authorizations to make changes to service items.
  
  Solutions:
  
  Check Item