How To Fix CRM_UBB_CHANGE147 - Item &1: Change process is not possible for service items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 147

• Message text: Item &1: Change process is not possible for service items

What causes this issue?

The selected change process cannot be executed since the service product
has the contract class 'Service'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE147 - Item &1: Change process is not possible for service items ?

  The SAP error message CRM_UBB_CHANGE147 indicates that a change process is not possible for service items in the context of SAP Customer Relationship Management (CRM). This error typically arises when attempting to modify or change a service item in a business transaction (like a service order or service confirmation) that is not allowed due to certain conditions or settings.
  Causes:
  
  Service Item Status: The service item may be in a status that does not allow changes. For example, if the service item is already completed or invoiced, modifications may be restricted.
  Configuration Settings: The system configuration may restrict changes to service items based on business rules or settings defined in the system.
  Document Flow: If there are subsequent documents or processes linked to the service item (like billing or delivery), changes may be restricted to maintain data integrity.
  Authorization Issues: The user may not have the necessary authorizations to make changes to service items.
  
  Solutions:
  
  Check Item Status: Review the status of the service item. If it is in a completed or locked state, you may need to reverse or cancel the previous processes before making changes.
  Review Configuration: Consult with your SAP configuration team to understand if there are specific settings that prevent changes to service items. Adjustments may be needed in the configuration.
  Document Flow Review: Check if there are any subsequent documents that are dependent on the service item. If so, you may need to address those documents first.
  User Authorizations: Ensure that the user attempting to make the changes has the appropriate authorizations. If not, the user may need to request additional permissions.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or others that pertain to service management in SAP CRM.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on service management and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after checking these areas, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.