How To Fix CRM_UBB_CHANGE011 - Extension not possible because a dismantling reading exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 011

• Message text: Extension not possible because a dismantling reading exists

What causes this issue?

A dismantling reading exists and prohibits the contract extension.

System Response

You cannot process the extension.

How to fix this error?

Cancel the dismantling reading.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE011 - Extension not possible because a dismantling reading exists ?

  The SAP error message CRM_UBB_CHANGE011 indicates that a change to a business transaction (such as a service order or a sales order) is not possible because there is a dismantling reading associated with it. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service management or maintenance processes.
  Cause:
  The error arises when you attempt to change a business object that has a dismantling reading (or dismantling operation) linked to it. Dismantling readings are often used in scenarios where equipment or materials are being disassembled or taken apart, and the system prevents changes to ensure data integrity and consistency.
  Solution:
  To resolve this error, you can consider the following steps:
  
  
  Check Dismantling Readings: Review the associated dismantling readings for the business object. You can do this by navigating to the relevant transaction in SAP and checking the details of the object.
  
  
  Remove or Complete Dismantling Readings: If the dismantling reading is no longer needed or if it can be completed, you may need to remove or finalize it. This could involve:
  
  Completing the dismantling process.
  Deleting the dismantling reading if it is not required.
  
  
  
  Consult Documentation: Refer to SAP documentation or help files related to dismantling readings and service management to understand the implications of removing or changing these readings.
  
  
  Check User Authorizations: Ensure that you have the necessary authorizations to make changes to the business object. Sometimes, restrictions can be due to user roles and permissions.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate to the dismantling readings or the business object in question (e.g., CRM order management transactions).
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that address specific issues or provide patches.
  System Configuration: Review the configuration settings in your SAP system related to service management and dismantling processes, as these can affect how the system handles such scenarios.
  
  By following these steps, you should be able to address the error and proceed with the necessary changes to your business object in SAP CRM.