How To Fix CRM_TSRV_LISTS005 - Transaction is not a valid template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_LISTS - Message Class for Selection List for Technical Services

• Message number: 005

• Message text: Transaction is not a valid template

What causes this issue?

You want to include a business transaction template in a service order.
However, the business transaction template you specified does not have a
valid template type.
You define the template type in Customizing for <LS>Service</> by
choosing <LS>Transactions -> Basic Settings -> Define Transaction Types
</>. This is valid for all business transactions of this transaction
type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a business transaction template with a valid template type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_LISTS005 - Transaction is not a valid template ?

  The SAP error message CRM_TSRV_LISTS005 ("Transaction is not a valid template") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the transaction template being used. This error can arise in various scenarios, such as when trying to create or process a transaction that relies on a specific template that is either missing, incorrectly configured, or not valid for the current context.
  Causes:
  
  Invalid Template Configuration: The template you are trying to use may not be properly configured in the system.
  Missing Template: The template may not exist in the system or may have been deleted.
  Incorrect Transaction Type: The transaction type you are trying to use may not be compatible with the selected template.
  Authorization Issues: The user may not have the necessary authorizations to access the template.
  System Customization: Customizations or enhancements in the system may have affected the template's validity.
  
  Solutions:
  
  
  Check Template Configuration:
  
  Go to the transaction where the template is defined (e.g., transaction CRMD_ORDER or similar).
  Verify that the template exists and is correctly configured.
  
  
  
  Create or Adjust Template:
  
  If the template is missing, create a new template that meets the requirements of your transaction.
  If the template is present but not valid, adjust its settings to ensure it is compatible with the transaction type.
  
  
  
  Verify Transaction Type:
  
  Ensure that the transaction type you are using is compatible with the template. You may need to consult the documentation or your SAP administrator for the correct mapping.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the template. This may involve checking user roles and permissions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program flow to identify where the error is being triggered. This may provide insights into what is causing the template to be considered invalid.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with details about the error, including the transaction context and any relevant configurations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in managing templates and transactions.
  Documentation: Review SAP documentation related to CRM transaction management and template configuration for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.