How To Fix CRM_TOOL013 - Location &1 in Service is not assigned an external location

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 013

• Message text: Location &1 in Service is not assigned an external location

What causes this issue?

The location &V1& in Service is not assigned an external location.

System Response

The material availability cannot be queried.

How to fix this error?

Contact system administration.

Procedure for System Administrators

Assign the location in Service an external location in
<DS:SIMG.CRM_ATP_LOCATION>Customizing</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL013 - Location &1 in Service is not assigned an external location ?

  The SAP error message CRM_TOOL013 indicates that a specific location in the Service module is not assigned an external location. This error typically arises in the context of service management when trying to process service orders, service requests, or related activities that require a valid external location.
  Cause:
  
  Missing External Location Assignment: The location specified in the service order or request does not have an associated external location in the system.
  Configuration Issues: The configuration settings for locations in the SAP system may not be properly set up, leading to the absence of external location assignments.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to locations, which can lead to this error.
  
  Solution:
  
  
  Check Location Assignment:
  
  Navigate to the location in question and verify if it has been assigned an external location.
  You can do this by going to the relevant transaction (e.g., CRMD_ORDER for service orders) and checking the details of the location.
  
  
  
  Assign External Location:
  
  If the external location is not assigned, you will need to assign it. This can typically be done in the configuration settings or directly in the master data for the location.
  Use transaction codes like SPRO to access the configuration settings and ensure that the external location is properly linked to the internal location.
  
  
  
  Review Master Data:
  
  Ensure that all relevant master data for locations is complete and accurate. This includes checking for any missing fields or incorrect entries that could lead to this error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps on how to assign external locations and troubleshoot related issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and others that may be used to manage service orders and locations.
  SAP Notes: Check for any SAP Notes related to CRM_TOOL013 for additional insights or patches that may address this issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify location assignments.
  
  By following these steps, you should be able to resolve the CRM_TOOL013 error and ensure that the service locations are correctly configured in your SAP system.