How To Fix CRM_TOOL013 - Location &1 in Service is not assigned an external location

CRM_TOOL013 - Overview

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 013

• Message text: Location &1 in Service is not assigned an external location

What causes this issue?

The location &V1& in Service is not assigned an external location.

System Response

The material availability cannot be queried.

How to fix this error?

Contact system administration.

Procedure for System Administrators

Assign the location in Service an external location in
<DS:SIMG.CRM_ATP_LOCATION>Customizing</>.

Error message extract from SAP system. Copyright SAP SE.

CRM_TOOL013 - Details

• The SAP error message CRM_TOOL013 indicates that a specific location in the Service module is not assigned an external location. This error typically arises in the context of service management when trying to process service orders, service requests, or related activities that require a valid external location.
  
  Cause:
  
  Missing External Location Assignment: The location specified in the service order or request does not have an associated external location in the system.
  
  Configuration Issues: The configuration settings for locations in the SAP system may not be properly set up, leading to the absence of external location assignments.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to locations, which can lead to this error.
  
  
  Solution:
  
  
  Check Location Assignment:
  
  Navigate to the location in question and verify if it has been assigned an external location.
  You can do this by going to the relevant transaction (e.g., CRMD_ORDER for service orders) and checking the details of