How To Fix CRM_TOOL014 - Error while creating goods movement in logistics

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 014

• Message text: Error while creating goods movement in logistics

What causes this issue?

An error occurred while creating the goods movement in the logistics
system.

System Response

The goods movement was not created.

How to fix this error?

Contact system administration.

Procedure for System Administrators

The following errors occurred in the logistics system:

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL014 - Error while creating goods movement in logistics ?

  The SAP error message CRM_TOOL014 typically indicates an issue encountered while trying to create a goods movement in the logistics module of SAP. This error can arise from various underlying causes, and addressing it usually involves a few steps to identify and resolve the issue.
  Possible Causes:
  
  Configuration Issues: There may be incorrect or incomplete configuration settings in the SAP system related to goods movement or logistics processes.
  Master Data Issues: Missing or incorrect master data (such as material master, vendor master, or customer master) can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to perform the goods movement.
  System Errors: There could be temporary system issues or inconsistencies in the database.
  Integration Issues: If the goods movement is part of an integrated process (e.g., between CRM and ERP), there may be issues with the data transfer or mapping between systems.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to goods movement in the SAP system. Ensure that all necessary settings are correctly defined.
  Verify Master Data: Check the relevant master data for completeness and accuracy. Ensure that all required fields are filled and that the data is consistent.
  Review Authorizations: Ensure that the user attempting the goods movement has the necessary authorizations. This can be checked in the user roles and profiles.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the error.
  Check for System Issues: If the error persists, check for any ongoing system issues or maintenance activities that might be affecting the logistics processes.
  Consult Documentation: Refer to SAP Notes or the SAP Help Portal for any specific notes related to the CRM_TOOL014 error. There may be patches or updates available that address this issue.
  Contact Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MIGO (for goods movement) and SE80 (for development work).
  SAP Notes: Search for SAP Notes related to CRM_TOOL014 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CRM_TOOL014 error and implement a suitable solution.