How To Fix CRM_TM108 - You cannot manually dial calls from a call list set to automated mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 108

• Message text: You cannot manually dial calls from a call list set to automated mode

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM108 - You cannot manually dial calls from a call list set to automated mode ?

  The SAP error message CRM_TM108 indicates that you are trying to manually dial calls from a call list that is set to automated mode. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with telephony integration and call management.
  Cause:
  The primary cause of this error is that the call list you are working with is configured to operate in automated mode. In this mode, calls are automatically dialed by the system, and manual dialing is not permitted. This is a design choice to streamline the calling process and ensure that calls are handled efficiently without user intervention.
  Solution:
  To resolve this error, you have a couple of options:
  
  
  Change the Call List Mode:
  
  If you need to manually dial calls, you will need to change the settings of the call list from automated mode to manual mode. This can typically be done in the configuration settings of the call list or by the administrator managing the telephony integration.
  
  
  
  Use the Correct Call List:
  
  If you are supposed to be using a call list that allows manual dialing, ensure that you are selecting the correct list. Check if there are other call lists available that are configured for manual dialing.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to call list management and telephony integration. This can provide insights into how to configure call lists appropriately.
  
  
  
  Contact Support:
  
  If you are unable to change the settings or if you believe this is an error in the system, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Telephony Integration: Understanding how SAP CRM integrates with telephony systems can help in managing call lists effectively.
  Call List Configuration: Familiarize yourself with the configuration options available for call lists in SAP CRM, including how to set them to manual or automated modes.
  User Roles and Permissions: Ensure that you have the necessary permissions to change call list settings, as some configurations may be restricted based on user roles.
  
  By following these steps, you should be able to address the CRM_TM108 error and manage your call lists effectively.