How To Fix CRM_TM015 - Script &1 not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 015

• Message text: Script &1 not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM015 - Script &1 not active ?

  The SAP error message CRM_TM015, which states "Script &1 not active," typically occurs in the context of SAP CRM (Customer Relationship Management) when a script that is supposed to be executed is not active or has not been properly configured. This can happen for various reasons, such as the script not being activated in the system, or it may not be assigned to the relevant transaction or process.
  Cause:
  
  Script Not Activated: The script referenced by the identifier (&1) has not been activated in the system.
  Incorrect Configuration: The script may not be properly configured or linked to the relevant business process.
  Transport Issues: If the script was transported from another system, it may not have been activated in the target system.
  Authorization Issues: The user may not have the necessary authorizations to execute the script.
  
  Solution:
  
  
  Activate the Script:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H (depending on your version).
  Navigate to the relevant area where scripts are managed (e.g., under the "Scripts" or "Actions" section).
  Find the script with the identifier &1 and ensure it is activated.
  
  
  
  Check Configuration:
  
  Ensure that the script is correctly configured and linked to the appropriate business processes or transactions.
  Review the settings in the customizing transaction (e.g., SPRO) under the relevant CRM area.
  
  
  
  Transport Management:
  
  If the script was transported, check the transport logs to ensure that it was successfully imported and activated in the target system.
  
  
  
  Authorization Check:
  
  Verify that the user executing the script has the necessary authorizations. This can be done by checking the user roles and authorizations in the user management transaction (e.g., SU01).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the script and its expected configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and their solutions.
  Debugging: If the issue persists, consider debugging the process to identify where the script is being called and why it is not active.
  
  By following these steps, you should be able to resolve the CRM_TM015 error and ensure that the script is active and functioning as intended.