How To Fix CRM_TM014 - Call ID &1 not found in profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 014

• Message text: Call ID &1 not found in profile &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM014 - Call ID &1 not found in profile &2 ?

  The SAP error message CRM_TM014, which states "Call ID &1 not found in profile &2," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the call management or telephony integration. This error indicates that the system is unable to find a specific call ID in the specified profile, which can be due to several reasons.
  Causes:
  
  Invalid Call ID: The call ID referenced in the error message may not exist or may have been deleted.
  Profile Issues: The profile specified may not be correctly configured or may not include the call ID in question.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between the telephony system and SAP CRM.
  Authorization Issues: The user may not have the necessary permissions to access the call ID or profile.
  System Configuration: There may be a misconfiguration in the telephony integration settings.
  
  Solutions:
  
  Verify Call ID: Check if the call ID exists in the system. You can do this by searching for the call ID in the relevant transaction or database table.
  Check Profile Configuration: Ensure that the profile specified in the error message is correctly configured and includes the necessary call IDs.
  Data Synchronization: If the issue is related to data synchronization, wait for the synchronization process to complete or manually trigger it if possible.
  User Authorization: Verify that the user has the necessary authorizations to access the call ID and profile. You may need to consult with your SAP security team.
  Review Telephony Integration Settings: Check the configuration settings for the telephony integration in SAP CRM to ensure everything is set up correctly.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to investigate further.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant logs.
  Documentation: Review the SAP Help Portal for documentation related to CRM and telephony integration for more context on how call management works within SAP CRM.
  
  By following these steps, you should be able to identify the root cause of the CRM_TM014 error and implement a suitable solution.