How To Fix CRM_TL023 - Select a rule for processing target groups

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TL - Messages for Target Groups

• Message number: 023

• Message text: Select a rule for processing target groups

What causes this issue?

You have selected a rule from a <DS:GLOS.segment_category>category</>
other than that for target group. Only rules of category 01 are
permitted for target groups.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify a rule of category <LS>01</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TL023 - Select a rule for processing target groups ?

  The SAP error message CRM_TL023 ("Select a rule for processing target groups") typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to process target groups but have not selected a rule for how to handle them. This error can arise in various scenarios, such as when creating marketing campaigns or executing target group-related functions.
  Cause:
  The error is primarily caused by one of the following reasons:
  
  No Rule Selected: You have not selected a processing rule for the target group.
  Configuration Issues: The system may not have the necessary rules configured for processing target groups.
  Authorization Issues: You may not have the required authorizations to access or select the rules.
  
  Solution:
  To resolve the CRM_TL023 error, you can follow these steps:
  
  
  Select a Processing Rule:
  
  Navigate to the area where you are processing the target group (e.g., marketing campaign).
  Look for an option to select a processing rule. This is usually a dropdown or selection box.
  Choose an appropriate rule that fits your processing needs.
  
  
  
  Check Configuration:
  
  If no rules are available, you may need to check the configuration settings in the SAP system.
  Go to the customizing settings (transaction code SPRO) and navigate to the relevant area for target group processing.
  Ensure that the necessary rules are defined and active.
  
  
  
  Review Authorizations:
  
  Ensure that your user profile has the necessary authorizations to access and select processing rules.
  If you suspect authorization issues, contact your SAP security administrator to verify your permissions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to target group processing for additional guidance on selecting rules.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order management.
  SAP Notes: Check SAP Notes for any updates or patches that may address this error.
  Training and Documentation: Consider training sessions or documentation on CRM target group processing to better understand the rules and configurations involved.
  
  By following these steps, you should be able to resolve the CRM_TL023 error and successfully process your target groups in SAP CRM.