How To Fix CRM_TL021 - Type specified is not permitted for samples

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TL - Messages for Target Groups

• Message number: 021

• Message text: Type specified is not permitted for samples

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Specify a different type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TL021 - Type specified is not permitted for samples ?

  The SAP error message CRM_TL021 ("Type specified is not permitted for samples") typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with sample management. This error indicates that the type of sample you are trying to create or process is not allowed based on the system's configuration or business rules.
  Causes:
  
  Incorrect Sample Type: The sample type you are trying to use may not be configured correctly in the system or may not be permitted for the specific transaction you are attempting.
  Configuration Issues: The sample type may not be defined in the system or may not be linked to the relevant product or business process.
  Authorization Issues: The user may not have the necessary permissions to create or manage the specified sample type.
  Business Rules: There may be specific business rules or logic in place that restrict the use of certain sample types under certain conditions.
  
  Solutions:
  
  
  Check Sample Type Configuration:
  
  Go to the configuration settings in SAP CRM and verify that the sample type you are trying to use is defined and active.
  Ensure that the sample type is linked to the relevant products and business processes.
  
  
  
  Review Business Rules:
  
  Check if there are any specific business rules that restrict the use of the sample type in the context you are working in.
  Consult with your business process owner or SAP functional consultant to understand any restrictions.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to create or manage the sample type.
  If needed, work with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to sample management in CRM to ensure you are following the correct procedures.
  
  
  
  Error Logs and Traces:
  
  Check the system logs or traces for any additional error messages or information that might provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to sample management in SAP CRM, such as CRMD_ORDER for managing sales orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM_TL021 in the SAP Support Portal, as there may be specific patches or updates that address this error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.