How To Fix CRM_TL024 - Error while calling batch processing program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TL - Messages for Target Groups

• Message number: 024

• Message text: Error while calling batch processing program

What causes this issue?

Error calling the background processing program.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TL024 - Error while calling batch processing program ?

  The SAP error message CRM_TL024, which indicates "Error while calling batch processing program," typically arises in the context of batch processing in SAP CRM (Customer Relationship Management). This error can occur due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to errors during batch processing.
  Data Issues: Inconsistent or corrupt data in the database can cause the batch job to fail.
  Authorization Problems: The user executing the batch job may not have the necessary authorizations to perform the operation.
  Program Errors: There may be bugs or issues in the custom or standard programs being executed in the batch job.
  System Performance: Insufficient system resources (like memory or processing power) can lead to failures in batch processing.
  Job Scheduling Issues: Problems with the job scheduling or execution environment can also trigger this error.
  
  Solutions:
  
  Check Logs: Review the job logs and application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the failure.
  Data Validation: Validate the data being processed in the batch job. Look for any inconsistencies or corrupt records that may be causing the issue.
  Configuration Review: Ensure that all relevant configurations in the CRM system are correctly set up. This may involve checking transaction codes related to batch processing.
  Authorization Check: Verify that the user executing the batch job has the necessary authorizations. You can use transaction SU53 to check for authorization issues.
  Program Debugging: If the error is related to a custom program, consider debugging the program to identify any coding issues or exceptions that may be causing the failure.
  System Resources: Monitor system performance and resource usage. If the system is under heavy load, consider scheduling the batch job during off-peak hours or optimizing resource allocation.
  Re-scheduling the Job: If the job failed due to temporary issues, try re-scheduling the batch job after addressing any identified problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SLG1 (Application Log), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to CRM_TL024.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation and support.