How To Fix CRM_TC_PREPAYMENT124 - No standard mobile phone number found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_PREPAYMENT - TC: Prepayment data messages

• Message number: 124

• Message text: No standard mobile phone number found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_PREPAYMENT124 - No standard mobile phone number found ?

  The SAP error message CRM_TC_PREPAYMENT124: No standard mobile phone number found typically occurs in the context of SAP Customer Relationship Management (CRM) when a transaction or process requires a mobile phone number for a customer or contact, but none is available in the system.
  Cause:
  
  Missing Data: The primary cause of this error is that the customer or contact record does not have a mobile phone number assigned. This could be due to incomplete data entry or missing information in the customer master data.
  Data Configuration: The system may be configured to require a mobile phone number for certain processes, such as prepayment processing, notifications, or communications.
  Incorrect Data Assignment: The mobile phone number may be assigned to a different communication type or not marked as the standard number.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in the SAP CRM system.
  Verify if a mobile phone number is entered in the relevant fields. If not, add a valid mobile phone number.
  Ensure that the mobile phone number is marked as the standard communication number if required by the process.
  
  
  
  Update Communication Data:
  
  If the mobile phone number exists but is not marked as standard, update the communication data to set it as the standard mobile phone number.
  Ensure that the number format is correct and complies with any required standards.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system to see if there are any mandatory fields for mobile phone numbers in the relevant transaction or process.
  If necessary, adjust the configuration to make the mobile phone number optional, if that aligns with business requirements.
  
  
  
  User Training:
  
  Ensure that users responsible for entering customer data are trained to include all necessary contact information, including mobile phone numbers.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to access and edit customer master data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By ensuring that the necessary mobile phone number is present and correctly configured, you should be able to resolve the error message CRM_TC_PREPAYMENT124.