How To Fix CRM_SYV_IL024 - Survey must have atleast have one media type, deselect not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 024

• Message text: Survey must have atleast have one media type, deselect not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL024 - Survey must have atleast have one media type, deselect not possible ?

  The SAP error message CRM_SYV_IL024 indicates that a survey in the SAP Customer Relationship Management (CRM) system must have at least one media type assigned to it. This error typically occurs when you are trying to create or modify a survey without specifying any media type, which is essential for the survey to be functional.
  Cause:
  The error arises due to the following reasons:
  
  No Media Type Assigned: The survey you are trying to create or edit does not have any media type assigned to it. Media types are necessary for defining how the survey will be distributed or accessed (e.g., email, web, etc.).
  Incorrect Configuration: There may be a configuration issue in the survey settings that prevents the assignment of media types.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Assign a Media Type:
  
  Go to the survey configuration in the SAP CRM system.
  Look for the section where you can define or assign media types.
  Ensure that at least one media type is selected (e.g., Email, Web, etc.).
  Save the changes and try to create or modify the survey again.
  
  
  
  Check Survey Settings:
  
  Review the overall settings of the survey to ensure that all required fields are filled out correctly.
  Make sure that the survey is not in a state that prevents modifications (e.g., it may be locked or in a completed state).
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation for CRM surveys to understand the requirements for media types and how to configure them properly.
  
  
  
  Contact Support:
  
  If you continue to face issues after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Media Types: In SAP CRM, media types define the channels through which surveys can be distributed. Common media types include:
  
  Email
  Web
  SMS
  Phone
  
  
  Survey Configuration: Proper configuration of surveys is crucial for their successful deployment and response collection. Ensure that all necessary parameters are set correctly.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on survey configuration and media types.
  
  By ensuring that at least one media type is assigned to your survey, you should be able to resolve the CRM_SYV_IL024 error and proceed with your survey management tasks.