How To Fix CRM_SVY_DB011 - No schema defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 011

• Message text: No schema defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB011 - No schema defined ?

  The SAP error message CRM_SVY_DB011: No schema defined typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the database schema configuration for surveys or related functionalities. This error indicates that the system is unable to find a defined schema for the survey data, which is necessary for the proper functioning of survey-related processes.
  Causes:
  
  Missing Configuration: The survey schema may not have been defined in the system. This can happen if the configuration steps were not completed during the setup of the survey functionality.
  Incorrect Customization: If the survey schema was customized or modified incorrectly, it may lead to the system being unable to recognize it.
  Transport Issues: If the schema was transported from another system and the transport did not include all necessary components, it may result in this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the schema, leading to this error message.
  
  Solutions:
  
  
  Define the Schema:
  
  Go to the transaction code CRMC_SVY or navigate through the SAP menu to the survey configuration area.
  Check if the schema is defined. If not, create a new schema according to the requirements of your survey.
  
  
  
  Check Customizations:
  
  Review any customizations made to the survey schema. Ensure that all necessary fields and settings are correctly configured.
  If you have made changes, consider reverting to a previous version or checking the documentation for proper setup.
  
  
  
  Transport Check:
  
  If the schema was supposed to be transported from another system, verify that the transport request included all necessary objects.
  You may need to re-transport the schema or manually create it in the target system.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and manage survey schemas.
  Check the roles and profiles assigned to the user and adjust them if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM surveys for any specific instructions or known issues that might relate to your situation.
  
  
  
  SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with details of the error and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_SVY for survey management.
  SAP Notes: Search for SAP Notes related to CRM surveys and the specific error message for any patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SVY_DB011 error effectively.