How To Fix CRM_SVY_API721 - &1/&2/&3: &4 Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 721

• Message text: &1/&2/&3: &4 Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API721 - &1/&2/&3: &4 Error ?

  The SAP error message CRM_SVY_API721 typically indicates an issue related to the Survey Management functionality within SAP CRM (Customer Relationship Management). This error can occur when there is a problem with the survey data or the configuration of the survey itself.
  Cause:
  The error message usually arises due to one or more of the following reasons:
  
  Missing or Incorrect Data: The survey data might be incomplete or incorrectly configured, leading to issues when trying to access or process the survey.
  Authorization Issues: The user may not have the necessary authorizations to access or execute the survey.
  Technical Issues: There could be underlying technical issues, such as problems with the database or inconsistencies in the survey configuration.
  Survey Status: The survey might be in a status that does not allow it to be executed or accessed (e.g., it might be inactive or deleted).
  
  Solution:
  To resolve the CRM_SVY_API721 error, you can take the following steps:
  
  
  Check Survey Configuration:
  
  Ensure that the survey is correctly configured and all required fields are filled out.
  Verify that the survey is active and not in a deleted or inactive state.
  
  
  
  Review Authorization:
  
  Check the user’s authorization roles to ensure they have the necessary permissions to access and execute the survey.
  
  
  
  Examine Data Integrity:
  
  Look for any missing or inconsistent data related to the survey. Ensure that all related objects (like questions, responses, etc.) are correctly set up.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring. This may require the help of a technical consultant.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to Survey Management, such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation on Survey Management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SVY_API721 error effectively.