How To Fix CRM_SVY_API723 - &1/&2/&3: &4 values not converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 723

• Message text: &1/&2/&3: &4 values not converted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API723 - &1/&2/&3: &4 values not converted ?

  The SAP error message CRM_SVY_API723 typically indicates that there is an issue with the conversion of values in the context of the SAP Customer Relationship Management (CRM) system. This error can occur when the system is unable to convert certain values from one format to another, which can happen for various reasons, such as data type mismatches, incorrect formats, or missing values.
  Cause:
  
  Data Type Mismatch: The values being processed may not match the expected data types. For example, trying to convert a string to a number when the string contains non-numeric characters.
  Incorrect Format: The values may not be in the expected format. For instance, date values may not be in the correct date format.
  Missing Values: Required fields may be empty or null, leading to conversion failures.
  Custom Code Issues: If there are custom enhancements or modifications in the CRM system, they may not handle certain values correctly.
  
  Solution:
  
  Check Data Types: Review the data types of the fields involved in the conversion. Ensure that the values being passed match the expected data types.
  Validate Input Values: Ensure that the values being processed are in the correct format. For example, if a date is expected, make sure it is in the correct date format (e.g., YYYY-MM-DD).
  Handle Missing Values: Ensure that all required fields are populated with valid data before processing.
  Debug Custom Code: If there are custom developments, debug the code to identify where the conversion is failing and make necessary adjustments.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly for the data being processed.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to analyze the relevant function modules or programs that are generating this error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Logs and Traces: Review application logs (transaction SLG1) or system logs (transaction SM21) for more detailed error messages that can provide additional context.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or development team for further analysis and troubleshooting.