How To Fix CRM_SVY_API100 - The survey could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 100

• Message text: The survey could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API100 - The survey could not be found ?

  The SAP error message CRM_SVY_API100: The survey could not be found typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or manipulate a survey that does not exist in the system. This can happen for several reasons, including:
  Causes:
  
  Survey ID Incorrect: The survey ID being referenced may be incorrect or mistyped.
  Survey Not Created: The survey may not have been created or activated in the system.
  Survey Deleted: The survey might have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to access the survey.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data model that prevent the survey from being found.
  
  Solutions:
  
  Verify Survey ID: Check the survey ID you are using to ensure it is correct. Look for any typos or formatting issues.
  Check Survey Existence: Use the relevant transaction code (e.g., CRMD_ORDER or CRM_SVY) to check if the survey exists in the system. If it does not, you may need to create it.
  Review Deletion/Archiving: If the survey was deleted or archived, you may need to restore it or create a new one.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the survey. This may involve checking roles and permissions in the user profile.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Data Consistency Check: If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to resolve any underlying database issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and surveys.
  SAP Notes: Check SAP Notes for any known issues or patches related to survey management in your version of SAP CRM.
  Documentation: Refer to SAP Help documentation for detailed information on survey management and troubleshooting in SAP CRM.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.