How To Fix CRM_SURVEY103 - Source and target language must be different

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 103

• Message text: Source and target language must be different

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY103 - Source and target language must be different ?

  The SAP error message CRM_SURVEY103, which states "Source and target language must be different," typically occurs in the context of surveys or questionnaires within the SAP Customer Relationship Management (CRM) module. This error indicates that the source language and the target language for a survey or questionnaire are set to the same value, which is not allowed.
  Cause:
  
  Same Language Selection: The most common cause of this error is that the user has selected the same language for both the source and target language fields when creating or editing a survey.
  Configuration Issues: There may be issues in the configuration settings of the survey or questionnaire that do not allow for the proper differentiation between source and target languages.
  
  Solution:
  To resolve the CRM_SURVEY103 error, follow these steps:
  
  
  Check Language Settings:
  
  Go to the survey or questionnaire in question.
  Verify the settings for the source and target languages.
  Ensure that the source language (the original language of the survey) and the target language (the language into which the survey is being translated) are different.
  
  
  
  Modify Language Selection:
  
  If both languages are set to the same, change one of them to a different language.
  For example, if the source language is set to English (EN), change the target language to another language, such as German (DE) or French (FR).
  
  
  
  Save Changes:
  
  After making the necessary changes, save the survey or questionnaire.
  Attempt to process or publish the survey again to see if the error persists.
  
  
  
  Review Documentation:
  
  If you are unsure about the language codes or settings, refer to the SAP documentation or help resources for guidance on language configuration in surveys.
  
  
  
  Consult with SAP Support:
  
  If the issue continues after verifying the language settings, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Language Codes: Familiarize yourself with the language codes used in SAP (e.g., EN for English, DE for German, FR for French) to ensure correct language selection.
  Survey Configuration: Review the configuration settings for surveys in your SAP CRM system to ensure they are set up correctly.
  User Permissions: Ensure that you have the necessary permissions to modify survey settings, as restrictions may lead to errors.
  
  By following these steps, you should be able to resolve the CRM_SURVEY103 error and successfully manage your surveys in SAP CRM.