How To Fix CRM_SURVEY102 - Error has occurred while saving translation (return code &)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 102

• Message text: Error has occurred while saving translation (return code &)

&Cause&
An error occurred while activating the translation.

System Response

The function module SURVEY_SAVE_TRANSLATION you called issues the
return code &SYST-MSGV1&

How to fix this error?

If you can reproduce the errors, contact your system administrator or
create an error message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY102 - Error has occurred while saving translation (return code &) ?

  The SAP error message CRM_SURVEY102, which indicates that an error has occurred while saving a translation with a return code, typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with surveys or questionnaires. This error can occur for various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to save translations for surveys.
  Data Integrity Issues: There may be inconsistencies or missing data in the survey or translation that prevent it from being saved.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  Return Code Issues: The specific return code indicated in the error message can provide more context about the nature of the error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate authorizations to create and save translations in the CRM system. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Review Data:
  
  Verify that all required fields in the survey and translation are filled out correctly. Look for any missing or invalid data that could be causing the error.
  
  
  
  Check Return Code:
  
  Analyze the specific return code provided in the error message. This code can give insights into the exact nature of the problem. You may need to refer to SAP documentation or consult with SAP support for detailed information on the return code.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team. They can investigate server logs, database issues, or other technical aspects that may be causing the error.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be known issues or patches related to the CRM_SURVEY102 error that can provide a fix or workaround.
  
  
  
  Testing in a Development Environment:
  
  If possible, replicate the issue in a development or test environment to further diagnose the problem without affecting production data.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and survey management for more detailed information on handling translations and surveys.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  SAP Support: If the issue is critical and cannot be resolved internally, consider opening a support ticket with SAP for professional assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_SURVEY102 error and implement a suitable solution.