How To Fix CRM_SUITE620 - Media type (printer) not maintained for survey &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 620

• Message text: Media type (printer) not maintained for survey &1

What causes this issue?

The media type for printing is not maintained for survey &V1&.

System Response

Media type (printer) not maintained for survey &V1&.

How to fix this error?

Maintain attributes for this survey. Select the survey in the survey
suite and use the 'Maintain Survey Attributes' icon or use the menu
funtion (<ZK>Extras -> Settings</>) to maintain the survey attributes.
Use the 'Scenarios' tab to navigate to the selection of media types in
the settings screen and select the media type 'Printer' for this
survey.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE620 - Media type (printer) not maintained for survey &1 ?

  The SAP error message "CRM_SUITE620 Media type (printer) not maintained for survey &1" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the configuration of media types for surveys. This error indicates that the system is unable to find a valid media type (in this case, a printer) associated with the specified survey.
  Cause:
  
  Missing Media Type Configuration: The media type (printer) has not been defined or maintained in the system for the specific survey.
  Survey Not Properly Configured: The survey itself may not have the necessary settings or configurations to link it with a media type.
  Incorrect Survey ID: The survey ID (&1) referenced in the error message may be incorrect or does not exist in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Media Type Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to the relevant section for CRM and check the configuration for media types.
  Ensure that the media type (printer) is defined and properly maintained.
  
  
  
  Maintain Media Type for Survey:
  
  In the survey configuration, ensure that the media type is assigned to the survey.
  You can do this by going to the survey management area and checking the settings for the specific survey ID.
  
  
  
  Verify Survey ID:
  
  Double-check the survey ID mentioned in the error message to ensure it is correct and exists in the system.
  If the survey ID is incorrect, update it to the correct one.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to survey configuration and media types for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Check for any SAP Notes related to CRM surveys and media types that may provide additional insights or patches.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to survey configurations and media types.
  
  By following these steps, you should be able to resolve the error and ensure that the media type is properly maintained for the specified survey.