How To Fix CRM_SUITE600 - A generation error occurred on the printing interface

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 600

• Message text: A generation error occurred on the printing interface

What causes this issue?

You tried to generate a PDF file for survey &V1&.
An error occurred during file generation (Survey Formatting Object or
Survey PDF) during transformation on the interface for survey printing
functions.

System Response

A generation error occurred on the printing interface.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the following points?
Has the CAT server already been enhanced with FOP? (See note 504919)
If the FOP enhancement has already been carried out, check the log file
of the CAT server for error messages (/ncrm_survey_suite -> Survey
Repository -> CAT Server -> Administrate -> RFC Destination: Selection
-> Investigate log file in lower section of screen.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE600 - A generation error occurred on the printing interface ?

  The SAP error message "CRM_SUITE600 A generation error occurred on the printing interface" typically indicates that there is an issue with the generation of the print layout or the output request in the SAP Customer Relationship Management (CRM) system. This error can arise from various causes, and here are some common reasons, potential solutions, and related information:
  Causes:
  
  Incorrect Print Layout Configuration: The print layout or form may not be correctly configured or may be missing required elements.
  Missing or Incorrect Data: The data required for generating the print output may be missing or incorrect, leading to a failure in the generation process.
  Issues with Smart Forms or Adobe Forms: If you are using Smart Forms or Adobe Forms, there may be issues with the form design or the underlying data binding.
  Authorization Issues: The user may not have the necessary authorizations to access the print layout or the data required for printing.
  System Configuration Issues: There may be configuration issues in the SAP system that affect the printing process.
  
  Solutions:
  
  
  Check Print Layout Configuration:
  
  Verify that the print layout is correctly configured in the SAP system. Ensure that all required fields and elements are included in the layout.
  If using Smart Forms or Adobe Forms, check the design for any errors or missing elements.
  
  
  
  Validate Data:
  
  Ensure that the data being passed to the print layout is complete and correct. Check for any missing or incorrect data in the CRM transaction.
  
  
  
  Review Form Design:
  
  If using Smart Forms, open the form in the Smart Forms transaction (SMARTFORMS) and check for any errors in the design.
  For Adobe Forms, ensure that the form is correctly designed and that the data binding is set up properly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the print layout and the data required for printing.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or information that may provide more context about the issue.
  
  
  
  Test with Different Data:
  
  Try generating the print output with different data to see if the issue is data-specific.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMARTFORMS (for Smart Forms) and SFP (for Adobe Forms).
  Documentation: Review SAP documentation related to print layout configuration and form design for more detailed guidance.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_SUITE600 A generation error occurred on the printing interface" error in your SAP CRM system.