How To Fix CRM_SUITE270 - Survey does not exist in language &1 and will be displayed in language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 270

• Message text: Survey does not exist in language &1 and will be displayed in language &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE270 - Survey does not exist in language &1 and will be displayed in language &2 ?

  The SAP error message CRM_SUITE270 indicates that a survey you are trying to access does not exist in the specified language. The message provides two language codes: the first one (&1) is the language in which the survey is being requested, and the second one (&2) is the fallback language that will be used instead.
  Cause:
  
  Missing Survey Translation: The survey has not been translated or created in the requested language.
  Incorrect Language Settings: The user’s language settings may not match the available languages for the survey.
  Survey Deletion or Inactivation: The survey may have been deleted or is inactive in the system.
  
  Solution:
  
  
  Check Survey Availability:
  
  Verify if the survey exists in the requested language. You can do this by navigating to the survey management area in SAP CRM and checking the language settings for the specific survey.
  
  
  
  Create or Update Translations:
  
  If the survey does not exist in the requested language, you may need to create it or update the existing survey to include translations for the required languages.
  
  
  
  Adjust User Language Settings:
  
  Ensure that the user’s language settings are correctly configured. You can check this in the user profile settings in SAP.
  
  
  
  Fallback Language:
  
  If the survey is available in the fallback language, ensure that users are aware that they will see the survey in that language instead.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on managing surveys and translations.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the survey management functionalities.
  Language Settings: Language settings can typically be found in the user profile under the "Defaults" tab.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to surveys and language settings.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance.