How To Fix CRM_SUITE243 - Maintain at least one "send" pushbutton

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 243

• Message text: Maintain at least one "send" pushbutton

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE243 - Maintain at least one "send" pushbutton ?

  The SAP error message CRM_SUITE243, which states "Maintain at least one 'send' pushbutton," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of the user interface, particularly in relation to the communication or messaging functionality.
  Cause:
  This error usually arises when the system expects at least one "send" button to be configured for a particular transaction or screen, but none is available. This can happen due to:
  
  Missing Configuration: The user interface configuration for the CRM application does not include a "send" button.
  Custom Development: If there has been custom development or modifications to the standard CRM application, it may have inadvertently removed or not included the necessary pushbutton.
  Role/Authorization Issues: The user may not have the necessary authorizations to see or use the "send" button.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the SAP CRM configuration settings and ensure that the "send" button is configured for the relevant transaction or screen.
  Use transaction code CRMD_ORDER or the relevant configuration transaction to check the UI configuration.
  
  
  
  Modify UI Configuration:
  
  If you have access to the UI configuration, you can add a "send" button to the relevant screen. This may involve using the SAP Web UI configuration tools or the SAP GUI configuration tools, depending on your setup.
  
  
  
  Review Custom Code:
  
  If there has been custom development, review the code to ensure that it does not interfere with the standard functionality of the "send" button. You may need to consult with your ABAP developers.
  
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user encountering the error has the appropriate roles and authorizations to access the "send" functionality. You can check this in transaction PFCG (Role Maintenance).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM UI configuration for additional guidance on setting up pushbuttons.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the "send" button appears and functions correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Training and Documentation: Review any training materials or documentation related to SAP CRM configuration to better understand how to manage UI elements.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with SAP directly for further assistance.