How To Fix CRM_SUITE217 - Only one answer is permitted in the checkbox (-> checkbox group)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 217

• Message text: Only one answer is permitted in the checkbox (-> checkbox group)

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE217 - Only one answer is permitted in the checkbox (-> checkbox group) ?

  The SAP error message CRM_SUITE217 indicates that in a checkbox group, only one answer is permitted, but the user has attempted to select multiple options. This is a common validation error in SAP CRM (Customer Relationship Management) systems when dealing with checkbox groups in forms or screens.
  Cause:
  The error occurs when:
  
  The checkbox group is configured to allow only a single selection, but the user has checked more than one checkbox.
  There may be a misunderstanding of the user interface, leading to multiple selections.
  The configuration of the checkbox group in the underlying data model or screen layout is set to enforce single selection.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Checkbox Selections: Ensure that you are only selecting one checkbox from the group. Uncheck any additional boxes before submitting the form.
  
  
  Check Configuration: If you are an administrator or have access to the configuration settings:
  
  Navigate to the relevant configuration settings for the checkbox group in the SAP CRM system.
  Verify that the checkbox group is indeed set to allow only one selection. If it should allow multiple selections, you may need to adjust the settings accordingly.
  
  
  
  User Training: If users frequently encounter this error, consider providing training or documentation to clarify how to use the checkbox group correctly.
  
  
  Debugging: If you are a developer or have access to technical support:
  
  Check the underlying code or configuration that defines the behavior of the checkbox group.
  Look for any custom logic that might be enforcing the single selection rule incorrectly.
  
  
  
  Consult SAP Documentation: Refer to SAP's official documentation or support resources for more detailed guidance on handling checkbox groups and related validation rules.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates/patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing: If changes are made to the configuration, ensure thorough testing is conducted to confirm that the issue is resolved and that the checkbox group behaves as expected.
  
  By following these steps, you should be able to address the CRM_SUITE217 error effectively.