How To Fix CRM_SUITE012 - Select a survey

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 012

• Message text: Select a survey

What causes this issue?

A survey was not selected - the survey function selected could not be
executed.

System Response

The survey function cannot be executed.

How to fix this error?

Select a survey and then carry out the desired survey function.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE012 - Select a survey ?

  The SAP error message CRM_SUITE012, which states "Select a survey," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or process a survey-related function without having selected a specific survey.
  Cause:
  
  No Survey Selected: The most common cause of this error is that the user has not selected a survey from the available options before attempting to proceed with an action that requires a survey.
  Survey Configuration Issues: There may be issues with the configuration of surveys in the system, such as missing or inactive surveys.
  Authorization Issues: The user may not have the necessary permissions to view or select surveys.
  
  Solution:
  
  Select a Survey: Ensure that you select a survey from the list provided in the application before proceeding. Look for a dropdown or selection box where surveys are listed.
  Check Survey Availability: If you do not see any surveys available for selection, check with your system administrator to ensure that surveys have been created and are active.
  Review User Permissions: If you believe you should have access to surveys but cannot see them, check your user roles and authorizations. You may need to request additional permissions from your SAP administrator.
  Consult Documentation: Refer to the SAP documentation or help resources for guidance on how to properly select and manage surveys within the CRM module.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to survey functionality in your version of SAP CRM.
  User Training: Ensure that users are trained on how to navigate the survey selection process within the CRM system.
  System Configuration: Review the configuration settings for surveys in the SAP CRM system to ensure they are set up correctly.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.