How To Fix CRM_STATUS_CUST020 - Error when setting status &1 on active billing item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS_CUST - Message Class for Leasing Status Control

• Message number: 020

• Message text: Error when setting status &1 on active billing item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS_CUST020 - Error when setting status &1 on active billing item &2 ?

  The SAP error message CRM_STATUS_CUST020 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with setting a status on an active billing item. This error can arise due to various reasons, and understanding the cause and potential solutions can help in resolving it.
  Cause:
  
  
  Status Configuration: The status you are trying to set may not be allowed for the specific billing item due to the status configuration in the system. Each status can have specific transitions that are defined in the system, and if the transition is not allowed, this error will occur.
  
  
  Active Billing Item: The billing item you are trying to modify may be in a state that does not permit the change of status. For example, if the billing item is already processed or in a closed state, changing its status may not be allowed.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the billing item.
  
  
  Custom Logic: If there are custom enhancements or business logic implemented in the system, they may be preventing the status change.
  
  
  Solution:
  
  
  Check Status Configuration: Review the status management configuration in the SAP system. Ensure that the status you are trying to set is valid for the billing item in question. You can do this by checking the status profile assigned to the billing item.
  
  
  Review Billing Item State: Verify the current state of the billing item. If it is in a state that does not allow for the status change, you may need to take appropriate actions to change its state first.
  
  
  Authorization Check: Ensure that the user attempting to change the status has the necessary authorizations. You can check this in the user roles and authorizations assigned to the user.
  
  
  Consult Custom Logic: If there are custom developments in your SAP system, consult with your ABAP developers or technical team to see if any custom logic is affecting the status change.
  
  
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may provide additional insights or fixes related to this error message.
  
  
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the conditions under which the error occurs.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the details of the billing item and its current status.
  SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance, providing them with the error message and context.
  
  By following these steps, you should be able to identify the cause of the CRM_STATUS_CUST020 error and implement a suitable solution.