How To Fix CRM_STATUS_CUST019 - Error when setting status &1 in current contract &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS_CUST - Message Class for Leasing Status Control

• Message number: 019

• Message text: Error when setting status &1 in current contract &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS_CUST019 - Error when setting status &1 in current contract &2 ?

  The SAP error message CRM_STATUS_CUST019 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with setting a status on a contract. The error message indicates that the status you are trying to set is not allowed for the current contract due to certain conditions or configurations.
  Cause:
  
  Status Configuration: The status you are trying to set may not be configured correctly in the system. This could be due to missing authorizations or incorrect status transitions defined in the system.
  Contract Status: The current status of the contract may not allow for the transition to the new status. For example, if the contract is in a closed or completed state, certain statuses may not be applicable.
  Business Rules: There may be specific business rules or logic implemented in the system that restricts the status change based on certain conditions (e.g., contract type, customer status, etc.).
  Custom Logic: If there are custom enhancements or user exits implemented in the system, they may be preventing the status change.
  
  Solution:
  
  Check Status Configuration: Review the status configuration in the SAP system. Ensure that the status you are trying to set is valid for the current contract status. You can do this by navigating to the status management configuration in the SAP Customizing Implementation Guide (IMG).
  Review Contract Status: Check the current status of the contract and determine if the desired status change is permissible. You may need to change the contract to an intermediate status before setting the final desired status.
  Authorization Check: Ensure that the user attempting to change the status has the necessary authorizations to perform this action. You may need to consult with your SAP security team.
  Consult Documentation: Review any documentation related to the specific business rules or custom logic that may be affecting the status change.
  Debugging: If the issue persists, consider debugging the process to identify where the error is being triggered. This may require the assistance of a developer or SAP consultant.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on status management in contracts.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the contract details and current status.
  SAP Help Portal: The SAP Help Portal provides documentation on CRM status management and may have additional insights into the error.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and potential solutions.
  
  If you continue to experience issues, it may be beneficial to reach out to your SAP support team or a consultant with expertise in SAP CRM for further assistance.