How To Fix CRM_STATUS514 - System does not allow you to reset status '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 514

• Message text: System does not allow you to reset status '&1'

What causes this issue?

Some system statuses cannot be set manually, but can only be set
internally by the system. This is the case for status &V1&.
INCLUDE CRM_STATUS_CRMC_STATUS_PROC1 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS514 - System does not allow you to reset status '&1' ?

  The SAP error message CRM_STATUS514 indicates that the system does not allow you to reset a specific status (represented by &1) on a business object in the SAP CRM system. This error typically arises when there are restrictions or conditions that prevent the status from being reset.
  Cause:
  
  
  Status Configuration: The status you are trying to reset may be configured in such a way that it cannot be reset under certain conditions. This could be due to the status being a final status or a status that is not allowed to be changed based on business rules.
  
  
  Dependencies: There may be dependencies on other statuses or processes that prevent the reset. For example, if the status is linked to a completed process or transaction, the system may restrict changes to maintain data integrity.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change or reset the status of the object.
  
  
  Business Logic: There may be custom business logic implemented in the system that restricts the resetting of certain statuses based on specific criteria.
  
  
  Solution:
  
  
  Check Status Configuration: Review the status profile configuration in the SAP system to understand the rules governing the status you are trying to reset. You may need to consult with a functional consultant or system administrator.
  
  
  Review Dependencies: Investigate if there are any dependencies or conditions that need to be met before the status can be reset. This may involve checking related documents or processes.
  
  
  Authorization Check: Ensure that the user attempting to reset the status has the necessary authorizations. You can check this in the user roles and authorizations assigned to the user.
  
  
  Consult Documentation: Look into the SAP documentation or help resources for specific information regarding the status in question. This may provide insights into why the reset is not allowed.
  
  
  Custom Logic Review: If there is custom logic in place, review the code or configuration to determine if it is intentionally preventing the status reset. You may need to modify the logic if it is too restrictive.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the status of the business object and its history.
  Status Management: Familiarize yourself with the status management functionality in SAP CRM, including how statuses are defined and managed.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the CRM_STATUS514 error and take appropriate action to resolve it.