How To Fix CRM_STATUS101 - Header can only be completed if items are completed or delivered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 101

• Message text: Header can only be completed if items are completed or delivered

What causes this issue?

You want to give a sales document header the status completed.
This is only possible if all the items are completed or delivered.

System Response

Status cannot be changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS101 - Header can only be completed if items are completed or delivered ?

  The SAP error message CRM_STATUS101 indicates that a header document (such as a sales order, service order, or any other CRM-related document) cannot be completed because there are items within that document that are either incomplete or not delivered. This is a common issue in SAP CRM when trying to finalize a transaction.
  Cause:
  
  Incomplete Items: Some items in the document may not have all the required data filled in. This could include missing quantities, pricing information, or other essential details.
  Undelivered Items: There may be items that have not been delivered yet, meaning that the delivery process has not been completed for those items.
  Status Management: The status of the items may not allow the header to be completed. For example, if items are still in a "Pending" or "Open" status, the header cannot be finalized.
  Dependencies: There may be dependencies between items that need to be resolved before the header can be completed.
  
  Solution:
  
  Check Item Status: Review the status of each item in the document. Ensure that all items are either completed or delivered.
  Complete Missing Information: If any items are incomplete, fill in the necessary details. This may involve entering missing quantities, prices, or other required fields.
  Deliver Items: If there are items that have not been delivered, initiate the delivery process for those items. This may involve creating delivery documents or processing shipments.
  Review Document Flow: Check the document flow to ensure that all related documents (like delivery notes, invoices, etc.) are processed correctly.
  Use Transaction Codes: Utilize relevant transaction codes (like VA02 for sales orders) to check and update the status of items.
  Consult with Team: If you are unsure about the status of certain items or how to proceed, consult with your team or a SAP expert for guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to the document type you are working with (e.g., VA01 for creating sales orders, VA02 for changing them).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for detailed information on status management and item completion requirements.
  User Roles: Ensure that you have the necessary permissions to complete the document. Sometimes, user roles can restrict certain actions.
  
  By following these steps, you should be able to resolve the CRM_STATUS101 error and successfully complete the header document.