How To Fix CRM_SSC_SR_API005 - No external category defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 005

• Message text: No external category defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API005 - No external category defined ?

  The SAP error message CRM_SSC_SR_API005: No external category defined typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create or process a service request (SR) without a properly defined external category. This can happen in various scenarios, such as when integrating with external systems or when using specific functionalities that require categorization.
  
  Cause:
  
  Missing Configuration: The external category for service requests may not be defined in the system. This could be due to a lack of configuration in the CRM system or missing entries in the relevant customizing tables.
  Incorrect Mapping: If there is an integration with an external system (like a web service or another application), the mapping of categories between the systems may not be set up correctly.
  Data Entry Issues: If the service request is being created manually, the user may not have selected a valid external category.
  
  
  Solution:
  
  
  Define External Categories:
  
  Go to the SAP