How To Fix CRM_SSC_SR_API004 - Enter dependent selection for &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 004

• Message text: Enter dependent selection for &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API004 - Enter dependent selection for & ?

  The SAP error message CRM_SSC_SR_API004 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with service requests or service-related transactions. The message indicates that there is a requirement to enter a dependent selection for a specific field or parameter, which is not being fulfilled.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Dependent Fields: The system expects certain fields to be filled based on the selection made in another field. If the dependent fields are not populated, the error will trigger.
  Configuration Issues: There may be issues with the configuration of the service request or the related business processes that define how fields are interrelated.
  Data Inconsistencies: There might be inconsistencies in the data entered, such as invalid combinations of values that do not meet the defined dependencies.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Required Fields: Review the fields in the transaction or screen where the error occurred. Ensure that all required fields, especially those that are dependent on others, are filled out correctly.
  
  
  Review Dependencies: Understand the dependencies between fields. You may need to consult the documentation or configuration settings to see which fields are dependent on each other.
  
  
  Correct Data Entry: Make sure that the data entered in the dependent fields is valid and corresponds to the selections made in the primary fields.
  
  
  Consult Configuration: If you have access to the configuration settings, check if the dependencies are correctly defined. This may involve looking into the customizing settings for service requests in the CRM system.
  
  
  Testing: After making the necessary adjustments, try to replicate the scenario to see if the error persists. If it does, further investigation may be needed.
  
  
  Seek Help from SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support or consulting with a technical expert who can analyze the system logs and configurations in more detail.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on service request management and field dependencies.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.