How To Fix CRM_SSC_CC002 - This function is currently not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_CC - Check Screen Control Data

• Message number: 002

• Message text: This function is currently not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_CC002 - This function is currently not supported ?

  The SAP error message CRM_SSC_CC002, which states "This function is currently not supported," typically occurs in the context of SAP Customer Relationship Management (CRM) systems, particularly when using the SAP Service Cloud or SAP Cloud for Customer (C4C). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Functionality Limitations: The specific function or feature you are trying to access may not be supported in your current version of SAP CRM or may not be enabled in your system configuration.
  User Permissions: The user may not have the necessary permissions to access the function or feature.
  Configuration Issues: There may be configuration settings that need to be adjusted in the backend system.
  Integration Issues: If you are trying to access a function that requires integration with another system (like SAP ERP), there may be issues with the integration setup.
  System Version: The error may occur if you are using an outdated version of the software that does not support the requested functionality.
  
  Solutions:
  
  Check Documentation: Review the SAP documentation for the specific function you are trying to use to confirm whether it is supported in your version.
  User Permissions: Ensure that the user has the necessary roles and authorizations to access the function. You may need to work with your SAP security team to verify and adjust permissions.
  Configuration Review: Check the configuration settings in the SAP system. This may involve reviewing customizing settings in transaction SPRO or other relevant configuration transactions.
  Update System: If you are using an outdated version of SAP, consider upgrading to a newer version that supports the desired functionality.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide insights specific to your system and help troubleshoot the issue.
  Check for Notes: Look for SAP Notes related to the error message. SAP frequently releases notes that address known issues and provide solutions or workarounds.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found.
  SAP Help Portal: Utilize the SAP Help Portal for detailed information on specific functions and features within SAP CRM.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing or resolving the issue, such as SLG1 (Application Log) to check for logs related to the error.
  
  By following these steps, you should be able to identify the cause of the CRM_SSC_CC002 error and implement a suitable solution.